Hi,

How does one get in touch with support? The emails are not being delivered. Is there any other way to get in touch with them?

Pessoal, gostaria de sua ajuda. Tenho um Volvo XC60 Polestar 2023 que se envolveu em uma colisão frontal e os airbags frontais foram acionados.

Então, o que eu já fiz:
[anexo = 681][anexo = 681][anexo = 682]

1. Substituíasbolsas e cintos de segurança;
   
2. Eu reinicio o módulo SRS, não há mais erro de airbag;
   
3. Com a ajuda do ORBIT, mudei o estado de colisão para normal;
   
   

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Hello everyone.

I have a 2023 model S90 B5 2.0 mild-hybrid diesel. The car doesn’t have any drive mode button (fob). There’s also no option on the Android screen to set a drive mode, only a Polestar Engineered on/off toggle.
How can I activate it? I need the off-road mode because sometimes the car gets stuck in snow and I can’t disable ESP. thank you for your help.

Good afternoon, everyone. How are you?

I have a Volvo XC40 MY20 Hybrid 1.5 R Design, and when checking the current software version via the Volvo Cars app, it shows version 2.3.1. However, when consulting the official Volvo website, the updates are listed only by month and year, without specifying the version.

For example, the latest update listed is titled "August 2025 Update," but there’s no mention of version 2.3.1.

Does anyone know which month and year corresponds to version 2.3.1? Or if this version is already included in the August 2025 update?

Thank you in advance for the help!

I've not tried it yet, BUT if you need to re align your windshield camera and have access to a 3D printer there's a file on thingiverse to print the tool  minus the level  , oe tool # 999-7529 or ct6369. I'm having to re learn / calibrate mine every so often and this will be my next step if it happens again.

I have a US spec 2023 C40 imported to my country, volvo has successfully changed the region from US to GE so the app works and it's cool, but for the infotainment connection i still have to use my mobile phone hotspot, i have tried inserting the sim card in the slot but that doesn't work (now i know that it's disabled on a US cars), OTA also doesn't work i visit dealership to do the updates.

Here is my question: Before adding my vin to orbit license is there any parameter to enable the sim slot and if i enable it from orbit will it work with EU sim card ?

Hi everyone! How are you doing?

Has anyone here managed to get the ESS system working on the XC40 1.5 Hybrid R-Design 2020? I tried several options using OrBit, but none of them worked. I think this technology is really cool and I’d love to activate it on my car. If anyone has gone through this or has any tips, please share! Thanks.

Hello everyone!

I own a Volvo XC40 Hybrid 1.5 R-Design 2020. Currently, when using the portable charger on a 220V outlet, the charging time is approximately 3 hours. In the menu “29 – Electric Vehicle Inlet”, my car is set to Option 03 – Electric Vehicle Inlet, Type 2.

My question is: if I change this setting to Option 06 – Electric Vehicle Inlet, Type 2 + QuickCharge (Combination) and then use a fast charger (like the ones available at official charging stations), would the charging time actually be reduced due to the “QuickCharge” capability? Or is there no compatibility in this case?

Has anyone tested this or has any experience with it?

Yesterday I picked up the car from its periodic maintenance service. Before that, I performed an OEM set with Orbit in case of any issues with Volvo. When I got home, I reprogrammed to return to its previous state, and when I started Orbit, it prompted me to perform a "profile update." I accepted, and everything went smoothly. But, why was it asking me for a profile update after the maintenance service? What exactly is a profile update? 

Thank you.

So i'm after some guidance.
I've just purchased a Polestar 2 that's had a small electrical fire in the rear right boot area, as the car has been stripped i'm not sure what I might be missing as the car has had items removed since the auction pictures. The first items that are missing are the powered tailgate rams so I'm what else has been stolen or removed from it. The car arrived with the burn't section of loom  also cut out so again I'm strugging to determine what other items could be missing, I do still have the amp, do they come with sub as standard or is that an option? The missing section of loom looks like it would have returned up the C pillar where it would have supplied the tailgate wiring and picked up the seatbelt tensioner, am I missing anything else.
If it makes a difference the car seem to be a 2024 model as its 2wd with the motor in the rear.
Are the looms standard between all model on the Polestar as I've noticed that the left loom seems to have spare plugs for other accessories wrapped in foam.
Any guidance would be greatly appreciated as I'm struggling for information as as its fairly new and I found the dealers very unhelpful here in the UK.
And for anyone thats wondering the car still drives, there was no one more surprised than me 

TIA Mark

https://photos.app.goo.gl/g7kSn5GiEWVtCDbK8