no connection VoC

[Andrei]

Hi!
What does the highlighted text mean?
   
My car disappeared from the app on my phone on January 8th and won't reconnect(((
Is there any way I can connect my car to my phone?

[R1maS]

It happened after 4.2.13 OTA?

[Andrei]

It happened after 4.2.13 OTA?

No. I didn't do any updates.
I'm from Russia, and on January 8th, cars here suddenly disconnected from the phone app.
I just saw the message in Orbit and wanted to check. Maybe I need to change some parameter for VCM to connect to VOC?

[danthe88]

Nope, read drive2, VOC is disabled in Russia

[jos]

Yes — Volvo On Call (VOC) is effectively unavailable or severely limited in Russia.

Since 2022–2023, Volvo has disconnected Russian vehicles from most of its online services. As a result, Volvo On Call no longer works normally in Russia.

What’s affected:

Remote functions in the app (lock/unlock, remote start, climate control)
Vehicle location and tracking
Vehicle status and notifications
New Volvo On Call subscriptions or registrations

Why this happened:

Volvo Cars exited the Russian market and shut down digital infrastructure there
Backend servers and connectivity for Russian VINs were disabled
Dealer systems linked to Volvo’s global network were also restricted

What this means in practice:

Even if the car has the hardware, the app won’t connect
Existing subscriptions don’t function properly
There is no official Volvo-supported workaround inside Russia

Some owners try unofficial solutions (SIM changes, VPNs, foreign accounts), but these are unreliable and not supported by Volvo.

Well if this is true, thats a hard nut if you got a Volvo in Russia, first thought illegal starlink antennas ;-) just joking.
funny this circle between usa, china and russia. shit happens

https://eng.autostat.ru/news/23834
https://global.espreso.tv/volvo-disconne...e-services
https://newsukraine.rbc.ua/news/volvo-di...hatgpt.com

[Andrei]

Nope, read drive2, VOC is disabled in Russia

Everything worked fine until January 8th, 2026 

---

Yes — Volvo On Call (VOC) is effectively unavailable or severely limited in Russia.

Since 2022–2023, Volvo has disconnected Russian vehicles from most of its online services. As a result, Volvo On Call no longer works normally in Russia.

.....

Thanks for the detailed answer and links!
I know that Volvo was forced to close its service centers in Russia, but VOC was still working until recently (January 8th, 2026). We haven't had a single official Volvo dealership in Russia for a long time, and that's sad... we have a lot of Volvo fans.

Regarding the cycle, it's really funny)))

It's interesting that Volvo accepts payment for VOC service without any problems, but for some reason, users suffer...

My question was about the inscription in Orbit... I just thought that VOC could be activated somehow with it.