Oh shit i missed that he missed 4.3.12, sorry! is Volvo not OTA updating older updates than the recent update step? If so good for the dealer, bad for the late guys, if Orbit related more bad but hopefully not :-) me personally didnt made the first config change, i recently purchased orbit, i wait for the new UX and will then go for the first shot.
About version 3.7 → 4.3.12
- Version 3.7 itself was not universally OTA for all vehicles
- The jump from 3.x to 4.x (including 4.3.12) is a major update, not just a minor patch
That matters because:
- Major updates often require deeper system changes
- Some cars need preparatory updates first
- In many cases, Volvo requires a workshop installation
For your
Volvo XC60 T8 (MY23), the situation is actually quite typical—and it matches what you suspected:
Short answer for YOUR car
The jump from
3.7 → 4.3.12 was not reliably OTA
Many XC60 MY23 needed a
workshop update (dealer) at some point in that chain.
Volvo expects that you have been at the dealer in between, so they think that you should already have 4.3.12, inspection makes money.
Glad i know a friendly dealer, a crate of beer and i get the latest update on fridays while quitting time. Cheers

same guy that let me install whireshark on the workshop notebook... official volvo dealer in germany. Regular update costs here in germany with my dealer is about 55€
Btw. i've got a S60 MY23.
Best Regards JOS