DIY CEM (and VGM) PIN Retrieval for Volvo and Polestar

[IMAY2023]

You are on the wrong TAB. 
Click on the software installation TAB. 
It should show you "Upgrades, HW changes, Functional Changes and All "  4 TABs 
Upgrades: Total Upgrade (If available for your car) 
HW changes: Will show the replaced ECUs only. If you have not replaced any programmable module, it would be blank. If you replaced any ECU such as AUD, it will show up there and VIDA won't let you to perform total upgrade as long as you see items in there. It must be empty to perform total upgrade. 
Functional Changes: Optional features available for your VIN.  Such as adding heated steering wheel, changing the wheel / tire size.  They are mostly configuration changes which can be done via Orbit. The only difference, VIDA makes the changes official. 
All: If you would like to reload ECU even if it's not replaced.  Such as. You replaced your headlights without replacing the HCM unit. You will need to reload HCM and go through the configuration process where you enter specific details of the replacement headlight. 
   
https://www.youtube.com/watch?v=uzPlPGDUck8

I tried all the tabs, but the update option doesn't have any button to run it. A hardware error appeared, which I don't even know where it came from (I didn't change anything), which I can't do either, there are no options, please, take a look at the images.

https://ibb.co/ch6b8fH7
https://ibb.co/XZSkg1XB
https://ibb.co/5hzVqzKy
https://ibb.co/5XZmKbLH
https://ibb.co/DHp7rrWG
https://ibb.co/XZBVxSV3
https://ibb.co/qY1Z6hfL
https://ibb.co/cccjSHq6

If you look at the first and second pictures, you are missing the reload clickable button to purchase the software. 
There can be several reasons for it. 
1) You did not add the software purchase and installation in your three day VIDA subscription during purchase. 
2) In VIDA admin where you configure the user, you did not added the rights to the user. 
3) You are not in USA or CANADA. As far as I know, in EU countries, individual repair shops and DIY users cannot purchase software directly, they should order from VOLVO dealer for their account. 

If you are in USA or CANADA and indeed included the software installation in your license (check your order confirmation email), open a support ticket at volvo bookstore website.