DIY CEM (and VGM) PIN Retrieval for Volvo and Polestar

[leandro.vitali]

Hi,

I am new to Vida and am stuck on the ordering a "Configuration Test" step. Configuration Test is listed under Software, but the only option seems to be create a new Work List. What am I missing? I purchased all the license options other than standard Time VCUSA. Here is what I see in Vida:

TIA

With great difficulty, I managed to purchase the VIDA license in Europe, through the website https://tis.volvocars.biz/, however, when I select the software update or configuration test option, it only gives me the option to create a worklist, and I couldn't do it at all. Were you able to resolve the issue?

---

Sim, 
selecione a aba de instalação de software na parte superior, ao lado de planejamento e diagnóstico. 
Em seguida, você terá a opção de comprar e recuperar em todos os softwares.

I made the purchase through the European website (https://tis.volvocars.biz/) and couldn't find the options to download the updated software or the test configuration. It just generates a worklist, and I can't do anything else. Have you ever encountered this issue? Do you know if it's possible to do it through the European website?

[IMAY2023]

You are on the wrong TAB. 
Click on the software installation TAB. 
It should show you "Upgrades, HW changes, Functional Changes and All "  4 TABs 
Upgrades: Total Upgrade (If available for your car) 
HW changes: Will show the replaced ECUs only. If you have not replaced any programmable module, it would be blank. If you replaced any ECU such as AUD, it will show up there and VIDA won't let you to perform total upgrade as long as you see items in there. It must be empty to perform total upgrade. 
Functional Changes: Optional features available for your VIN.  Such as adding heated steering wheel, changing the wheel / tire size.  They are mostly configuration changes which can be done via Orbit. The only difference, VIDA makes the changes official. 
All: If you would like to reload ECU even if it's not replaced.  Such as. You replaced your headlights without replacing the HCM unit. You will need to reload HCM and go through the configuration process where you enter specific details of the replacement headlight. 
   
https://www.youtube.com/watch?v=uzPlPGDUck8

[leandro.vitali]

You are on the wrong TAB. 
Click on the software installation TAB. 
It should show you "Upgrades, HW changes, Functional Changes and All "  4 TABs 
Upgrades: Total Upgrade (If available for your car) 
HW changes: Will show the replaced ECUs only. If you have not replaced any programmable module, it would be blank. If you replaced any ECU such as AUD, it will show up there and VIDA won't let you to perform total upgrade as long as you see items in there. It must be empty to perform total upgrade. 
Functional Changes: Optional features available for your VIN.  Such as adding heated steering wheel, changing the wheel / tire size.  They are mostly configuration changes which can be done via Orbit. The only difference, VIDA makes the changes official. 
All: If you would like to reload ECU even if it's not replaced.  Such as. You replaced your headlights without replacing the HCM unit. You will need to reload HCM and go through the configuration process where you enter specific details of the replacement headlight. 
   
https://www.youtube.com/watch?v=uzPlPGDUck8

I tried all the tabs, but the update option doesn't have any button to run it. A hardware error appeared, which I don't even know where it came from (I didn't change anything), which I can't do either, there are no options, please, take a look at the images.

https://ibb.co/ch6b8fH7
https://ibb.co/XZSkg1XB
https://ibb.co/5hzVqzKy
https://ibb.co/5XZmKbLH
https://ibb.co/DHp7rrWG
https://ibb.co/XZBVxSV3
https://ibb.co/qY1Z6hfL
https://ibb.co/cccjSHq6

[calebu2]

I'm having issues getting the CEM PIN. I have been able to get the VGM pin, but the CEM pin is not in the logs. Am I doing something wrong?

[IMAY2023]

You are on the wrong TAB. 
Click on the software installation TAB. 
It should show you "Upgrades, HW changes, Functional Changes and All "  4 TABs 
Upgrades: Total Upgrade (If available for your car) 
HW changes: Will show the replaced ECUs only. If you have not replaced any programmable module, it would be blank. If you replaced any ECU such as AUD, it will show up there and VIDA won't let you to perform total upgrade as long as you see items in there. It must be empty to perform total upgrade. 
Functional Changes: Optional features available for your VIN.  Such as adding heated steering wheel, changing the wheel / tire size.  They are mostly configuration changes which can be done via Orbit. The only difference, VIDA makes the changes official. 
All: If you would like to reload ECU even if it's not replaced.  Such as. You replaced your headlights without replacing the HCM unit. You will need to reload HCM and go through the configuration process where you enter specific details of the replacement headlight. 
   
https://www.youtube.com/watch?v=uzPlPGDUck8

I tried all the tabs, but the update option doesn't have any button to run it. A hardware error appeared, which I don't even know where it came from (I didn't change anything), which I can't do either, there are no options, please, take a look at the images.

https://ibb.co/ch6b8fH7
https://ibb.co/XZSkg1XB
https://ibb.co/5hzVqzKy
https://ibb.co/5XZmKbLH
https://ibb.co/DHp7rrWG
https://ibb.co/XZBVxSV3
https://ibb.co/qY1Z6hfL
https://ibb.co/cccjSHq6

If you look at the first and second pictures, you are missing the reload clickable button to purchase the software. 
There can be several reasons for it. 
1) You did not add the software purchase and installation in your three day VIDA subscription during purchase. 
2) In VIDA admin where you configure the user, you did not added the rights to the user. 
3) You are not in USA or CANADA. As far as I know, in EU countries, individual repair shops and DIY users cannot purchase software directly, they should order from VOLVO dealer for their account. 

If you are in USA or CANADA and indeed included the software installation in your license (check your order confirmation email), open a support ticket at volvo bookstore website.

[calebu2]

So on a Polestar 2 If you dont "connect" to your car, you can still run a config test and this will get you your VGM PIN. But you need to connect then order to get all the pins.

My ethernet adapter (or laptop) was not compatible and kept causing VIDA to crash when connecting (which is why I thought i had succeeded when I used the offline mode to order. Switching to a new laptop with built in ethernet fixed things.

[phresh]

I just wanted to add that I followed this original post exactly for my 2023 xc90 phev (CEM and VGM) and it retrieved my pins as advertised.  

I found the VIDA posts on page 8 very helpful. Remember to note order number from the configuration test order (you will be prompted to enter that).  As stated in other places, just start the car if you get a battery voltage warning after clicking on install for the configuration test.  

With these pins, orbit cracked the security pin and programed 2 keys for me. 

In hindsight, I wouldn't have bothered with VIDA and just would have paid for the pin service.  I like doing things myself and thought it was a good chance to check VIDA out.  I'm not sure it is worth the hassle.

Excellent Software!