ECU PROFILE UPDATE FAILED!

[AnttiH31]

I have a 2020 V60 T8.

Hardware wise I have a generic VOE/ENET cable and a Ethernet to usb-c adapter to connect it to a laptop.

When I open OrBit and log in, it first says that my car profile is outdated and prompts me to update it. After clicking yes, it reads the ECU’s and after that it says that ”ECU PROFILE UPDATE FAILED” and ”Error reason: Error updating car profile (picture attached). I also can’t reset the CEM through OrBit since the software can’t communicate with the car properly (picture attached).

I’ve emailed support who have been very helpful in trying to get it to work but to no avail.

What I’ve done so far:
Disconnected the 12V battery and waited 20min before reconnecting=no luck.
Removed the VCM module from the car and removed the VOC back up battery to fully de-power the VCM and reconnecting=no luck.

What is going on!?

[Power6]

Hey buddy, I'll contact you back through support I know you sent me a reply. It seems you got the car connected now? 

For anyone else, the ECU profile update is a known issue. It's not common only a few cars we have seen it and we worked around it. I've released the update to address it, I just haven't posted the release notes and turned on the update prompt.

[AnttiH31]

UPDATE

Disconnecting the VCM and VOC back up battery alongside the software update did the trick! I thought I had no luck but now it works. Big thanks to software support!