3 hours ago
I have been having LTE data connectivity issues with my Polestar 2 for over a month now.
LTE has no connection
WiFi works, Polestar App works.
I took it into a local Volvo dealership (polestar dealer is very far and very garbage). They diagnosed it as being connected to a USA data network (I'm in Canada). They downloaded a "market change certificate". This has not fixed the issue.
I went poking at the ECU fuctions/data I could read for the TCAM module and found for Current Network Identiy (9019) it has Mobile country code: 310, Mobile network code: 17 which, if I'm reading this right means it thinks it should have an AT&T connection.
The current mobile network operator (D084) is showing MCC 302 and MNC 220 which corresponds to Telus as the current operator which is correct and what it should be.
Network registration status (9016) shows registered roaming. and Home market (4653) shows "CA" which also makes sense.
So the car is trying to talk to an AT&T tower. Tt allows roaming data connection for app access, but it does not allow that connection forward to the IHU for maps and spotify. The market change certificate either didn't stick, or wasn't appropriate for my car for some reason
Is there any way I can change this myself and re-assign the car to a Canadian network?
I'm pretty sure I'm stuck waiting for Polestar to get their act together because they're useless, and I like my Volvo friends so I don't really want to make them deal with this again. How much control do we have with Orbit and is this at all possible?
Thanks!
LTE has no connection
WiFi works, Polestar App works.
I took it into a local Volvo dealership (polestar dealer is very far and very garbage). They diagnosed it as being connected to a USA data network (I'm in Canada). They downloaded a "market change certificate". This has not fixed the issue.
I went poking at the ECU fuctions/data I could read for the TCAM module and found for Current Network Identiy (9019) it has Mobile country code: 310, Mobile network code: 17 which, if I'm reading this right means it thinks it should have an AT&T connection.
The current mobile network operator (D084) is showing MCC 302 and MNC 220 which corresponds to Telus as the current operator which is correct and what it should be.
Network registration status (9016) shows registered roaming. and Home market (4653) shows "CA" which also makes sense.
So the car is trying to talk to an AT&T tower. Tt allows roaming data connection for app access, but it does not allow that connection forward to the IHU for maps and spotify. The market change certificate either didn't stick, or wasn't appropriate for my car for some reason
Is there any way I can change this myself and re-assign the car to a Canadian network?
I'm pretty sure I'm stuck waiting for Polestar to get their act together because they're useless, and I like my Volvo friends so I don't really want to make them deal with this again. How much control do we have with Orbit and is this at all possible?
Thanks!